Questions

• How do estimates work?

  We visit the property first. After that visit you receive a written estimate. The visit and the estimate are free. The price covers only the scope written in that document.

• Do you pull permits?

  When the work requires a permit, we prepare the submission and file it with the authority having jurisdiction. Inspection dates are set by that office. We do not start permitted work before the required approval is in hand.

• How long will my project take?

  A duration is written into the proposal after we have seen the property. It depends on the scope, your selections, material lead times, and required inspections. We will not name a number of weeks before that visit.

• Can you work through a Central New York winter?

  Interior remodeling can continue in winter. Exterior work depends on temperature, snow, and safe access. Emergency roof calls are answered day and night when a leak is active.

• Can you help with an insurance claim?

  We document storm and water damage we can access, and we write a repair estimate and a scope narrative for your carrier to review. We are a contractor, not a public adjuster. We do not negotiate the claim.

• What warranty do I get?

  Manufacturer warranties apply where the product includes one. Workmanship terms are written in your proposal. There is no single warranty length that covers every job.

• Do you take commercial projects?

  Yes. We take tenant fit-outs, office and retail renovations, restaurant renovations, and facility repairs. The scope is written before work starts, and the schedule is planned around the business where that is possible.

• How do payments work?

  The payment schedule is part of the written proposal, before any work begins. Each payment is tied to a described portion of the job. We do not publish a standard deposit percentage because the schedule depends on the project.